Support

Frequently asked questions

How long do deposits take to appear?

Send funds to the address shown for your chosen asset and network, then submit the transaction ID. Deposits are credited after the required number of network confirmations and a review of the on-chain transaction. Most are credited within an hour.

I sent funds on the wrong network. What now?

Open a ticket immediately with the transaction ID and the network used. Recovery is not always possible — funds sent to an address on an unsupported network may be permanently lost.

Why is my withdrawal under review?

Withdrawals are risk-scored on amount, destination history and recent activity. Requests above the review threshold, or to a new address, are held for a compliance check. Funds stay locked in your account until the request is approved or cancelled.

Can I buy and sell crypto with INR today?

Yes, through INR P2P trading: you buy from or sell to other verified users, with the seller's crypto held in escrow until payment is confirmed. Direct CoinYatra Buy/Sell (buying from or selling to CoinYatra itself) is planned to launch from 1 April 2027 and is not available yet.

Is the Earn rate guaranteed?

No. CoinYatra Earn currently offers promotional, variable rates: Non-Locking at 1.65% monthly (withdraw any time), or Locking at 2.25% (1 month), 2.35% (3 months), 2.50% (6 months), 2.75% (12 months) or 3.00% (24 months) monthly. Rewards accrue continuously and are claimable every 4 days in both modes. Locked principal can be withdrawn once its lock ends. Rates can change or end for new subscriptions at any time.

What do I need for verification?

Your legal name, date of birth, residential address, and a government-issued photo ID. Verification is required before P2P trading and raises your daily limits from Basic to Tier 1.

How does P2P trading work?

P2P lets you buy or sell crypto directly with other users using INR. Choose an ad, open a trade, and the crypto is held in escrow until you mark the payment as sent. The seller then releases it. You can chat, upload proof, raise a dispute, and leave a rating after the trade.

What order types are available in Spot Trading?

Spot Trading supports market orders (filled immediately at the best available price) and limit orders (placed at a price you choose and matched when the market reaches it). A 0.25% trading fee applies to executed orders.

How do I buy Digital or Physical Gold?

Digital Gold is available immediately and earns 1.75% monthly interest. Physical Gold redemption opens on 20 May 2027 and carries a 19% markup over the digital gold price to cover minting and insured delivery.

How do I qualify for the CoinYatra Card?

The metal CoinYatra Card is available to users with at least $10,000 in monthly trading volume. It supports domestic and international spending with transparent forex markup. The programme launches on 17 June 2027; you can join the waitlist from your dashboard.

Are there fees on donations?

No. CoinYatra does not charge any fees on donations. You can contribute USDT or BTC to causes across 6 categories and 20+ countries, including Iran. Only standard network fees apply.

What is the CoinYatra Token (CYT)?

CYT is CoinYatra's upcoming Solana-based token. It is not live yet. After launch, custodial CYT deposits are planned to earn a promotional, variable 4% monthly rate (separate from the current 2% CoinYatra Earn rate), with no lock-up and anytime withdrawals. The contract address and wallet instructions will be revealed on 1 February 2027.

How do I set up two-factor authentication?

Go to Settings in your dashboard and enable 2FA. Scan the QR code with an authenticator app such as Google Authenticator or Authy, then enter the code to confirm. Once enabled, 2FA is asked for on sensitive actions like withdrawals and internal transfers.

Can I sign in with a passkey?

Yes. CoinYatra supports passkeys. Add one in Settings, then choose "Sign in with a passkey" on the sign-in page to use your device's fingerprint, face or screen lock. Email and password and Google sign-in remain available, and 2FA still adds an extra layer of protection to your account.

Do internal transfers between CoinYatra users have a fee?

No. Internal transfers to another CoinYatra account are free, with no internal transfer fee. Choose Internal transfer on the Withdraw page, enter the recipient's CoinYatra email and amount, and confirm. Only available balance can be sent, and every transfer appears in both users' history. Withdrawals to an external wallet are different: they go on-chain and may carry network and withdrawal fees.