Terms of service
These terms form a binding agreement between you and CoinYatra. By opening an account or using the platform you accept them in full.
1. Eligibility
You must be at least 18 years old and legally able to enter into contracts. You may not use CoinYatra if you are resident in, or accessing from, a jurisdiction where our services are restricted, or if you appear on an applicable sanctions list. We may require identity verification at any time and may decline or close an account at our discretion.
2. Your account
You are responsible for the security of your credentials, your two-factor device and your recovery codes. Activity performed with valid credentials is treated as yours. Notify us immediately of suspected unauthorised access. You must provide accurate information and keep it current.
3. Digital assets and custody
Digital assets held in your CoinYatra account are recorded as balances in our internal ledger. They are not bank deposits, are not e-money, and are not covered by any deposit insurance or investor compensation scheme. Digital assets are volatile and you may lose the entire value of your holdings.
4. Deposits
Deposits must be sent to the address shown for the exact asset and network selected. Sending an unsupported asset, or the correct asset on the wrong network, may result in permanent loss. Deposits are credited after the required network confirmations and our review of the transaction. We may request additional information about the source of funds.
5. Buying, selling and swapping
Quotes are indicative until an order is confirmed and include a spread and platform fee shown before confirmation. Sell orders and fiat settlement requests are reviewed and settled manually; timelines are estimates, not guarantees. We may cancel or reverse an order that resulted from a manifest pricing error, a system fault, or suspected abuse.
6. Withdrawals
Withdrawals require a verified identity, may require two-factor confirmation, and are subject to risk review, minimums, fees and daily limits published on our fees page. On-chain transfers are irreversible; you are solely responsible for the destination address and network you provide.
7. Earn programme
Participation in Earn is optional and governed by the Earn programme terms. The reward rate is promotional and variable, is not a guaranteed yield, and may be changed or discontinued at any time.
8. Prohibited use
You may not use CoinYatra for money laundering, terrorist financing, fraud, market manipulation, tax evasion, or any unlawful purpose; nor to circumvent sanctions, use another person's identity, or operate an unauthorised service on top of your account.
9. Suspension and closure
We may restrict, freeze or close an account, and may withhold a withdrawal, where required by law, where we suspect fraud or unauthorised access, or where verification is incomplete. Where lawful and practical we will tell you why.
10. Liability
To the maximum extent permitted by law, we are not liable for market losses, losses from blockchain network conditions, forks, or third-party outages, or for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.
11. Changes and disputes
We may amend these terms; material changes will be notified in the platform. Continued use after a change constitutes acceptance. Complaints should first be raised through our support channel so we can attempt to resolve them directly.
12. No advice
Nothing on CoinYatra is investment, financial, legal, accounting or tax advice. You are solely responsible for your decisions and for any tax due on your activity.